Refund policy

Sam Speaks

We would rather put something right than argue about it. If a reading did not happen as it should have, tell us and we will sort it out.

Readings

• Cancelled more than 24 hours before — the credit returns to your account straight away. If you paid by card and would rather have the money back than the credit, ask us and we will refund the card.
• Within 24 hours of the reading — the time is held for you and cannot be refunded, but you can move it to another time and keep what you paid, right up to the session.
• If Sam cancels or cannot attend — you choose: another time, the credit back, or a full refund to your card.
• If the reading is interrupted by a technical problem at our end, Sam will finish it at another time at no further cost, or refund it.

Plans

• A monthly payment already taken is not refunded, but you can stop the plan at any time and it will not be charged again. Credits already in your account stay until the end of that month.
• A yearly plan is a twelve-month commitment. You may cancel at any time, and the plan then runs to the end of the year you have paid for. Months already paid are not refunded.
• If we have charged you in error, or twice, tell us and we will refund it in full.

Top-ups

Extra credits bought as a top-up can be refunded within 7 days if they are unused. Once a credit has been spent on a reading, the reading's rules above apply.

How to ask

Email sam.slembrouck@gmail.com with your name and the date of the reading. We answer within 2 working days. Approved refunds go back to the card you paid with, through Payfast, and usually take 3 to 10 working days to appear.

Your rights

This policy adds to your rights under the Consumer Protection Act 68 of 2008; it does not replace them.