Delivery policy

Sam Speaks

Nothing is posted

Sam Speaks sells services, not goods. There is nothing to ship, and no delivery charge.

How your reading reaches you

• Live readings happen at the time you booked, over Zoom, WhatsApp video or in person, as you chose when booking.
• Joining details are sent by email and shown in the app as soon as the booking is confirmed, which is immediately after payment.
• Recordings and written notes, where a reading includes them, appear in your vault in the app within 48 hours of the reading.
• Credits from a plan or a top-up appear in your account as soon as the payment clears, usually within a minute.

If something does not arrive

If a booking, credit or recording has not appeared when it should have, email sam.slembrouck@gmail.com and we will put it right. Our refund policy covers anything that cannot be.