Privacy

Sam Speaks

Who this is

Sam Speaks is a tarot, numerology and intuitive guidance practice. This policy

explains what the app holds about you, why, and what you can ask for.

We are the responsible party for your information under South Africa's

Protection of Personal Information Act.

What we hold, and why

When you create an account

Your name, email address and date of birth. The name is so Sam knows what to

call you. The email is how bookings, invoices and password resets reach you.

The date of birth works out your Life Path number — nothing else uses it.

When you book

The session you chose, when it is, whether it is video, phone or in person, and

anything you write in the note to Sam. If you pay by bank transfer we keep the

invoice and its reference so the payment can be matched.

When you write in your journal

Only you and Sam can see it, and Sam only if you choose to share an entry with

her. It is not analysed, not used to advertise to you, and not shown to anyone

else.

When Sam sends you a reading

Notes or a voice recording she leaves for you afterwards, kept in your vault so

you can return to them.

If you allow notifications

A device token, so the daily card and reminders can reach your phone. Turn

notifications off and it stops being used.

What we never do

We do not sell your information. We do not share it with advertisers. We do not

use your journal, your messages or your readings to train anything.

Nobody outside Sam Speaks sees your readings.

Who else is involved

Payfast handles card payments when it is switched on. Your card details go

to them, never to us — we only ever see whether a payment succeeded.

Google Firebase delivers notifications to your phone.

SMTP2GO sends the emails.

Our hosting provider stores the database, in a data centre with the usual

physical and network protections.

Each of them sees only what they need to do their part.

Children

The app is not for anyone under 18. If you believe a child has created an

account, tell us and it will be removed.

How long we keep things

Your account and everything in it stays until you ask us to delete it.

Bookings and invoices are kept for five years after the tax year they fall in,

because South African tax law requires it — that applies even after you close

your account, and it is the one thing we cannot delete on request.

What you can ask for

• A copy of everything we hold about you
• A correction, if something is wrong. Your name and date of birth you can

change yourself under You in the app

• Deletion. Your account, journal, messages and vault go. Invoices stay for

the period above

• To stop notifications, either in the app or on your phone
• To complain, to us first and to the Information Regulator if we have not

put it right

Ask by emailing the address below. We will answer within 30 days.

Security

Passwords are stored hashed, never in a form anyone can read — including Sam.

The connection between the app and our server is encrypted. Only Sam can reach

the admin side, and only after signing in.

If something goes wrong and your information is exposed, we will tell you and

the Information Regulator.

Changes

If this policy changes in a way that matters, the app will tell you the next

time you open it.