Cancellation policy

Sam Speaks

Cancelling a reading

• More than 24 hours before — cancel it yourself in the app, under Your readings. The credit goes back to your account at once.
• Within 24 hours — the time is set aside for you, so it cannot be cancelled. You can still move it to another time and keep what you paid, up to the moment of the reading.
• A reading can be moved to any free time at least an hour away.
• If you cannot attend and do not move it, the credit for that reading is used.

If Sam cancels

You are told by notification and email, and you choose another time, the credit back, or a refund.

Cancelling a plan

• Month to month — cancel any time in the app under Your plan. The collection stops immediately and nothing further is taken. Credits you already have stay until the end of that month.
• Yearly — cancel any time. Your year runs to its end date: payments and credits carry on until then, and nothing is charged afterwards. You can change your mind before the end date and keep the plan.
• We remind you 90, 60 and 30 days before a yearly plan renews, so a renewal never comes as a surprise.

Closing your account

You can delete your account in the app under You, or from the delete my account page. Cancel any plan first, so nothing is collected after you have gone.